The Platform provides traceability and information-management services relating to products, materials, batches, shipments, suppliers, manufacturing processes, certifications, sustainability information, provenance, or other supply-chain data.

Depending on the services available to you, the Platform may allow users to:

• create or manage product and batch records;
• upload traceability or supply-chain information;
• generate or access QR codes, identifiers, digital product records, or similar references;
• view information about a product's origin, production, processing, transport, or distribution;
• upload certificates, reports, documents, photographs, or other evidence;
• share traceability information with customers, suppliers, regulators, or other authorised parties; and
• access reporting, analytics, verification, or compliance-related features.

The specific functionality available may depend on your account type, subscription, contract, or permissions.

You must be legally capable of entering into a binding agreement to use the Platform.

If you use the Platform on behalf of a company, organisation, partnership, or other legal entity, you confirm that you have authority to bind that entity to these Terms.

Certain features may require you to create an account.

You agree to:

• provide accurate, complete, and current information;
• keep your account information up to date;
• keep usernames, passwords, API credentials, and other access details secure;
• restrict access to your account to authorised individuals; and
• notify us promptly if you suspect unauthorised access or a security breach.

You are responsible for activity carried out through your account unless the activity results directly from a breach of our obligations.

We may suspend or restrict access where we reasonably believe an account has been compromised, misused, or used in breach of these Terms.

“User Content” means information, data, documents, records, images, certificates, product descriptions, supplier details, batch information, origin information, environmental or sustainability information, and other materials submitted to the Platform by or on behalf of a user.

You retain ownership of your User Content.

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, reproduce, transmit, display, and otherwise use User Content to the extent reasonably necessary to operate, maintain, secure, and improve the Platform and provide the services to you.

You are responsible for ensuring that User Content:

• is accurate and not misleading;
• is kept reasonably up to date where required;
• has been lawfully obtained;
• does not infringe intellectual property, privacy, confidentiality, or other rights;
• does not contain unlawful, fraudulent, defamatory, or harmful material; and
• may lawfully be uploaded, processed, and shared through the Platform.

The Platform may display information supplied by manufacturers, suppliers, distributors, customers, certification bodies, third-party systems, or other users.

Unless expressly stated otherwise, we do not independently manufacture, inspect, test, certify, audit, or verify every product or data record displayed on the Platform.

The existence of a traceability record, QR code, digital passport, certificate, verification status, or other information on the Platform does not by itself constitute a guarantee that:

• a product is authentic;
• information supplied by a third party is complete or accurate;
• a product complies with all applicable laws or standards;
• a supplier has complied with all contractual or regulatory obligations;
• a certification remains valid; or
• a product is suitable or safe for a particular purpose.

Where the Platform provides verification features, the meaning and limitations of that verification will be described within the relevant service or accompanying documentation.

Users should undertake any independent checks required by law, regulation, industry standards, contractual obligations, or their own risk-management procedures.

You must not use the Platform:

• for unlawful, fraudulent, deceptive, or misleading purposes;
• to create false provenance, origin, certification, compliance, or traceability records;
• to alter or conceal material information about a product or supply chain;
• to impersonate another person or organisation;
• to upload malicious software or harmful code;
• to interfere with the security or proper operation of the Platform;
• to gain unauthorised access to another user’s account or data;
• to scrape, harvest, or extract data except where expressly permitted by us;
• to reverse engineer or attempt to derive the source code of the Platform except where such restriction is prohibited by law;
• to circumvent usage limits, security measures, or access controls; or
• in any way that may damage our reputation, systems, users, or third parties.

The Platform may generate QR codes, serial numbers, digital identifiers, product passports, or other links to traceability records.

You are responsible for ensuring that identifiers associated with your products are applied, printed, distributed, and used correctly.

You must not knowingly duplicate, manipulate, misuse, or associate an identifier with an incorrect, counterfeit, substituted, or unauthorised product.

We may disable or invalidate identifiers where we reasonably believe they are being used fraudulently or improperly.

When a batch is created or updated, we record a summary of it on the Electroneum blockchain, a public blockchain network. Each record contains:

• the batch ID;
• coded reference numbers for the product, the brand, and the location the batch was recorded at (not their names or addresses);
• the production step, such as Harvested, Bottled, or Packaged;
• the IDs of any batches it was made from; and
• the date and time it was recorded.

Blockchain records can be viewed by anyone and are permanent: once recorded, they cannot be changed or deleted by you, by us, or by anyone else, including after your account ends. A correction is recorded as a new update, and the original record remains. Please check batch details carefully before you save them.

The Platform may contain information obtained from third parties or integrate with third-party platforms, software, databases, certification providers, logistics systems, blockchain networks, payment providers, or other external services.

We are not responsible for the availability, operation, accuracy, or security of third-party services that are outside our reasonable control.

Your use of a third-party service may also be subject to that provider’s own terms and privacy policy.

All intellectual property rights in the Platform, excluding User Content, are owned by or licensed to us.

This includes software, databases, platform architecture, designs, graphics, branding, text, workflows, reports, templates, and other materials created by us.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Platform for its intended purpose.

You may not copy, modify, distribute, sell, license, or commercially exploit any part of the Platform unless expressly authorised by us or permitted by law.

We process personal data in accordance with our Privacy & Cookie Policy, available at https://verifieditem.com/privacy-and-cookies.

Where users upload personal data relating to employees, suppliers, customers, contractors, or other individuals, users are responsible for ensuring they have a lawful basis for providing that data to us.

Where applicable, additional data-processing terms or a Data Processing Agreement may apply.

Users may obtain access to non-public commercial, technical, operational, supply-chain, or business information through the Platform.

Where information is marked confidential or would reasonably be understood to be confidential, users must not disclose or use that information except:

• as required for authorised use of the Platform;
• with the permission of the party that owns the information; or
• where disclosure is required by law.

If access to the Platform is subject to fees, the applicable fees, billing frequency, subscription period, and payment terms will be stated in your order form, subscription agreement, pricing page, or other applicable commercial agreement.

Unless otherwise stated:

• fees are exclusive of applicable taxes;
• payment obligations are non-cancellable and non-refundable except as required by law or expressly agreed otherwise;
• late payments may result in suspension of access; and
• we may change our pricing for future subscription periods by providing reasonable notice.

If you use the Platform as a consumer rather than for business purposes, nothing in this section affects your statutory rights, including any right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where a separate written agreement exists between you and us, that agreement will take precedence over this section to the extent of any conflict.

We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability.

We may temporarily suspend access for maintenance, updates, security work, technical issues, or circumstances outside our reasonable control.

We may modify, replace, add, or remove Platform features from time to time. Where a change materially reduces paid functionality, we will provide reasonable notice where practicable.

We use reasonable technical and organisational measures designed to protect the Platform and information stored within it.

However, no online service can guarantee absolute security.

You are responsible for maintaining appropriate security controls within your own organisation, devices, networks, systems, and user accounts.

The Platform may provide tools intended to support traceability, sustainability reporting, regulatory compliance, due diligence, product documentation, or similar activities.

Unless expressly agreed in writing, the Platform is not a substitute for professional legal, regulatory, compliance, certification, or technical advice.

You remain responsible for determining which laws, regulations, standards, certification requirements, and contractual obligations apply to your products and activities.

We may suspend or terminate your access to the Platform if:

• you materially breach these Terms;
• you fail to pay applicable fees;
• your use creates a security, legal, or operational risk;
• we are required to do so by law or a competent authority; or
• we reasonably suspect fraud, misuse, or manipulation of traceability information.

Where reasonably possible, we will provide notice and an opportunity to remedy a breach before termination.

You may stop using the Platform at any time, subject to any subscription or contractual commitments.

Following termination or expiry, access to your account and User Content may end.

Where applicable, we may provide a reasonable period in which you can export your data, subject to technical capabilities, contractual arrangements, legal retention requirements, and applicable fees.

We may retain data where required for legal, regulatory, security, fraud-prevention, backup, or legitimate business purposes.

Blockchain records (see section 7) remain publicly visible after termination, as they cannot be deleted.

To the maximum extent permitted by law, the Platform is provided on an “as is” and “as available” basis.

We do not warrant that:

• the Platform will always be available or free from errors;
• all third-party traceability information will be accurate;
• use of the Platform will ensure regulatory compliance;
• the Platform will identify every instance of fraud, counterfeiting, product substitution, or incorrect data; or
• the Platform will meet every user’s individual requirements.

Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Subject to the above and to the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive losses, or for loss of profits, revenue, business, contracts, anticipated savings, goodwill, or data.

To the extent permitted by law, you agree to indemnify us against losses, liabilities, claims, costs, and reasonable expenses arising from:

• unlawful User Content supplied by you;
• your infringement of a third party’s intellectual property or privacy rights;
• fraudulent or intentionally misleading traceability information submitted by you; or
• your material breach of these Terms.

This section does not apply to losses caused by our own breach, negligence, or unlawful conduct to the extent that such liability cannot legally be excluded.

Neither party will be liable for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, telecommunications failures, cyber incidents not caused by a failure to use reasonable security measures, governmental action, war, civil unrest, industrial disputes, or widespread infrastructure outages.

We may update these Terms from time to time.

Where changes are material, we will provide reasonable notice through the Platform, by email, or by another appropriate method.

The updated Terms will take effect on the date specified in the revised version.

Continued use of the Platform after the effective date constitutes acceptance of the updated Terms where permitted by law.

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over disputes arising from or relating to these Terms, except where applicable law provides otherwise.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

A failure or delay in enforcing a right under these Terms does not waive that right.

You may not transfer your rights or obligations under these Terms without our prior written consent, except where permitted by law.

We may transfer our rights or obligations as part of a merger, acquisition, corporate restructuring, or sale of all or part of our business.

These Terms, together with any applicable order form, privacy policy, data-processing agreement, or other expressly incorporated agreement, constitute the agreement between the parties concerning use of the Platform.

If you have questions about these Terms, please contact:

Digital Projects EU OÜ Tornimäe tn 5, 10145 Tallinn, Harju maakond, Estonia